Returns Policy

We aim to make returning your item for refund or exchange as easy as possible. If you receive a product that is not as you expected or is faulty please call: 
+44 (0) 1304 829960 to speak with a member of the sales team to discuss returning or exchanging the item.

Please note that in order for us to be able to offer a refund or exchange you must contact us within 14 days of receipt of goods.

In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Due to this we recommend that you request a ‘Proof of Posting’ from your Post Office which they will issue to you free of charge. Please retain this certificate until you have received your replacement item or refund. If you are unable to provide this certificate, we will be unable to process a replacement or refund if we do not receive the faulty item. We cannot be held responsible for returned goods until they reach us. Please ensure you package your return suitably to prevent any damage to the items or boxes.

We always ask that you check your order thoroughly on receipt from the courier and not to sign for or accept the item if the exterior packaging appears extensively damaged. In the unlikely event that your item is damaged in transit please contact us immediately to inform us of the problem. Please note any claims for damage made in transit must be made within 3 working days of delivery.